FAQ’s

Orders

Well, it depends.  We will make every effort to work with you.  If you are ordering a stock item and we have not shipped it, we will work with you to come to an acceptable resolution.  That often includes allowing you to cancel your order.  If your order is custom, we cannot cancel it.

Yes.  We will send you a tracking number when it ships.  You’re always welcome to contact us as well.

Many items can be backordered.  When shopping, you will know instantly when a product is in stock, when it is out of stock and on which items we allow for backorders.

Absolutely!  We are all about some customization.  Contact us to discuss your needs.

Returns

View our return policy. (Link to return policy page!)

It is unlikely that your product will be damaged during transit, as we build our product to withstand abuse and we go the extra mile to package it properly for shipment.  In the event it is damaged, contact us immediately.  We will work to get the problem resolved.

Yes!  LINK HERE

Shipping & delivery

Current Lead times are on the website HOME page.

NSO ships to the lower 48 states.

Yes!  You are welcome to pick it up.  And we would love to meet you!

Check our HOME page for current leadtimes.

Company & product info

They have been load tested upwards of 500 lbs. per DRS-1.  However, we recommend that you read the Owner’s Manual for your particular vehicle and not exceed the weight limits stated therein.

All of our Dealers are required to maintain MAP (minimum authorized pricing).  Hence, pricing is consistent.  However, you might find a lower price from one Dealer than another.  If so, congratulations!

No.  The Gen 2 Tundra and Gen 3 Tacoma come with a “Deck Rail” system from Toyota.  Our racks are designed to fit them without any drilling into the vehicle.

Gen 2 Tundra (2007 to Present) and Gen 3 Tacoma (2016 to Present)

That all depends on your garage!   The DRS add XX” to the overall height of your truck.  There is no additional length or width constraints.

Yes!  But they are not waterproof.  They will keep you gear dry if it is raining but not if you submerge the boxes.  Our boxes are welded all around and they have a Trim-Lok seal.

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